Frequently Asked Questions

Frequently Asked Questions

For Exhibitors

All About Beursbuddy

Beursbuddy is a platform that allows exhibitors to independently select additional items for their trade show booth, such as furniture, AV screens, green decorations, unique activators, printed materials, and much more.

We take care of the transportation, assembly, and dismantling of these items, so exhibitors are completely relieved of these responsibilities.

Yes, of course!
Our team of trade show professionals is ready to assist you so that your booth is equipped with everything you need.

Contact our team at +31348 688 003. We are happy to help you make the perfect choices that match your needs and goals.

Beursbuddy is available for exhibitors at a wide range of trade shows.

Check the “find your exhibition” page to see if your trade show is connected with Beursbuddy.

If your trade show isn’t listed, please contact us at +31348 688 003 to see what we can do for you.

Go to “My Exhibitions” in your account and click on the trade show for which you have placed an order.

Here you can easily add your booth number.

Add a booth number

Enter your booth number and then click “save” to store it.

Go to “My Exhibitions” in your account and click on the trade show for which you want to change the booth number.

Click on “Edit,” enter your booth number, and then click “save” to store it.

How to edit your booth number

All orders for this trade show will thereafter be assigned the same booth number.

Orders

The latest possible ordering time varies per trade show and is often determined by the trade show organizer.

Generally, you can order up to one week before the start of the trade show.
For some products (such as printed materials), the ordering deadline may be earlier. You can also see these deadlines on the trade show page.

To order on BeursBuddy, you must first create an account. After logging in, you will gain access to the shop for the trade show where you are an exhibitor with your unique access code.

Through our user-friendly webshop, you can easily select the desired items, add them to your shopping cart, and place your order.

We ensure that the ordered items are delivered on time to the trade show venue and are picked up again from the indicated booth number.

No, with BeursBuddy you do not pay any extra for the delivery of the rented products to your trade show booth. 😀

You can change or cancel your order up to a certain deadline.

Please contact our customer service as soon as possible at +31348 688 003 if you wish to modify or cancel an order.

Invoicing and Payment

When a Dutch company rents out or sells and supplies goods within the Netherlands to a customer located outside the Netherlands, the place of supply for VAT purposes is within the Netherlands. This means that Dutch VAT applies to this transaction. Therefore, the supplier (BeursBuddy) must charge Dutch VAT to the foreign customer.

This situation differs from export transactions where goods are transported to a country outside the Netherlands; in such cases, the 0% VAT rate may be applied. However, since the goods remain within the Netherlands, there is no export, and thus the 0% VAT rate does not apply.

It is important to note that the foreign customer may be eligible to reclaim the Dutch VAT paid (21%), depending on the regulations in your own country and any applicable tax treaties.

Betalen op BeursBuddy is heel eenvoudig.
Momenteel ondersteunen wij de volgende betaal opties:

  • iDeal (Netherlands)
  • Credit Card: Visa, Mastercard, American Express, Discover & Diners Club
  • Bancontact (Belgium)
  • EPS (Austria)
  • Przelewy24 (Poland)
  • On account (please contact us for this option)

Go to “My Exhibitions” in your account and click on the trade show for which you have placed an order.

Click on the icon to add your PO number to the order.

PO Nummer toevoegen

Enter your desired PO reference and click “save” to store it.

You can view your order via the icon and download the invoice which now includes your PO reference.

Submitting Design Files

To upload files that we can use to print on a product you ordered, go to your order and upload the file to the correct product.

Once the final submission deadline has passed, you will no longer be able to upload your design!

Yes, this is very simple.
Upload your new design in the same way within the order, to the correct product. We will ensure that the file you uploaded last will be used.

Once the final submission deadline has passed, you will no longer be able to modify your design.

When submitting design files, please keep the following points in mind:

  • We only accept PDF files.
  • Maximum of 1 page per PDF file.
  • Make sure that any text is converted to outlines.
  • Do not add trim marks or bleed to your design.
  • The file must be at least 150 DPI (we recommend 300 DPI).